The company was started by Mrs Sue Walker and Mrs Liz Russell in January 1995. The demand for home care services was great and it was not long before help was needed to cope with the volume of work, so that Mrs Kath George was employed as Home Care Supervising Nurse. She has been invaluable in the supervision of unqualified staff and in upholding the high quality of care that we expect from Rose Care.

Currently, we have approximately thirty care staff, who provide around 2000 home visits each week. The service provided by us continues 365 days a year (with the exception of housework, which is not done on Bank Holidays).

Rose Care services cover the following areas; Felixstowe, Trimley St Mary, Trimley St Martin, Bucklesham, Brightwell, Kirton, Levington, Nacton and Martlesham.

Insurance

Rose Care has full public liability, employer's liability and malpractice insurance. Risks covered by normal household insurance remain your responsibility. It is also your responsibility to make sure your house is as safe as possible for our carers to work in. Our carers will advise you of any dangers they find and it will be up to you to warn them of any hazards of which you are aware.

Complaints Procedure

We welcome your comments, will listen to them carefully and will deal with them fairly. After all, we would always wish to improve the standards of our service.

What to do first...

In the first instance you should contact a local member of staff and explain the situation to them. They may very well sort out your complaint. However, if you feel that they fail to do so then you should approach an agency manager or your named assessor.

Rose Care Manager
Telephone:	01394 670281 If you want to take the matter further...

In the event that you are still not satisfied then you should contact the Council's Social Services Department Customer Services Officer.

Customer Services Officer
Telephone:	01394 625700

Or, you could contact the local office of the Commission for Social Care Inspection. They would prefer in the first instance that you contact us and try to sort the problem out. However, they will be prepared to help you if you feel this is inappropriate.

Commission for Social Care Inspection
Telephone:	01473 269050

If necessary then you can ultimately contact the Local Government Ombudsmen, who will provide a free and confidential service.

Local Government Ombudsmen
Telephone:	071 222 5622

Alternatively you could contact your County Councilor. If you complain, we will treat the matter professionally, and protect your confidence.

Certificates