The company was started by Mrs Sue Walker and Mrs Liz Russell in January 1995 and is now the only locally based care company providing Felixstowe and district with high quality care.

Rose Care is registered and inspected by the Commission for Social Care Inspection (CSCI) where we hold an 'Excellent Rating'.

Rose Care provides a variety of services and are willing to diversify in order to meet the ever changing needs of our clients. Although we are a small company we pride ourselves in meeting the care needs of local people. We realise it is important to respond quickly and appropriately so that each individual can live their life fully and in comfort. One of our very rewarding tasks is to provide the necessary support for those who wish to die at home and we have a good working relationship with other professionals working in the field.

In addition we are very sensitive to the needs ot those suffering from dementia related problems, progressive disease like Multiple Sclerosis and Parkinson's Disease, frailty due to old age, sensory impairment and those injuries often acquired through falls. We are happy to provide care on a short term basis for people visiting the area.

Currently, we have approximately thirty care staff, who provide around 2000 home visits each week. The service provided by us continues 365 days a year (with the exception of housework, which is not done on Bank Holidays).

Rose Care services cover the following areas; Felixstowe, Trimley St Mary, Trimley St Martin, Bucklesham, Brightwell, Kirton, Levington, Nacton and Martlesham.

Insurance

Rose Care has full public liability, employer's liability and malpractice insurance. Risks covered by normal household insurance remain your responsibility. It is also your responsibility to make sure your house is as safe as possible for our carers to work in. Our carers will advise you of any dangers they find and it will be up to you to warn them of any hazards of which you are aware.

Complaints Procedure

We welcome your comments, will listen to them carefully and will deal with them fairly. After all, we would always wish to improve the standards of our service.

What to do first...

In the first instance you should contact a local member of staff and explain the situation to them. They may very well sort out your complaint. However, if you feel that they fail to do so then you should approach an agency manager or your named assessor.

Rose Care Manager
Telephone:	01394 670281 If you want to take the matter further...

In the event that you are still not satisfied then you should contact the Council's Social Services Department Customer Services Officer.

Customer Services Officer
Telephone:	01394 625700

Or, you could contact the local office of the Commission for Social Care Inspection. They would prefer in the first instance that you contact us and try to sort the problem out. However, they will be prepared to help you if you feel this is inappropriate.

Commission for Social Care Inspection
Telephone:	01473 269050

If necessary then you can ultimately contact the Local Government Ombudsmen, who will provide a free and confidential service.

Local Government Ombudsmen
Telephone:	071 222 5622

Alternatively you could contact your County Councilor. If you complain, we will treat the matter professionally, and protect your confidence.

Certificates